Determined to set up a Patient Participation Group, we decided we needed support. As such, we applied for membership of NAPP and paid the joining fee ourselves. This was money very well spent. A small but committed working group of patients are now better informed by NAPP’s very helpful guidance. We are again fired with enthusiasm and have succeeded in setting up a meeting with an enlightened partner of the practice and the practice manager.

When we first locked down, we asked our practice manager how we could help.  Through our Facebook page we kept our patients informed on the new booking systems in place. We also used the Facebook page to keep people updated with the latest evidence related Covid information as well as any information the practice needed to promote as things changed and the pandemic wore on.

Our Practice

Our practice operates from two sites serving a total of around 13,000 patients. We are lucky that as a teaching practice, it has had the opportunity to recruit some of the best clinicians and support staff and generally receives very positive reviews from patients for the services provided.