Patient Online

Patient Online Programme

N.A.P.P. is working in partnership with NHS England to support the roll out of the Patient Online Programme. PPGs are encouraged to use the materials provided in the interactive Support and Resources Guide to help general practices an patients with their online booking of appointments, online ordering of repeat prescriptions and online access to summary information held in patients’ records.

The guide includes materials developed by the Royal College of General Practitioners (RCGP) such as guidance and practice tools, as well as materials for patients, frequently asked questions, regional and local support arrangements and tools for practices to use to promote the services such as posters, appointment cards and patient leaflets.

It offers clarification of pertinent issues such as proxy access and coercion.  The guide can be found on:

The Patient Online team has released two new videos which have been filmed at practices across England.
They went to
Street Lane practice in Leeds to find out about the benefits of online access to GP records, and Hulme Hall Medical in Manchester to learn about safe access to online GP records.

They also talked to patients with online record access to find out more, to hear their stories click below:

Marilyn’s story

Dominic’s story

Previously, N.A.P.P. together with NH England ran workshops for PPGs in Crewe and Hackney with the aim of:

The notes from these workshops can be found below:

Hackney workshop   Crewe workshop

The NHS England Patient Online website page provides more information and can be accessed here.


Prescribing Digital Skills:  Widening Digital Participation

The Tinder Foundation which has been working with NHS England to help people use computers and the internet to take more control of their health and well-being and develop innovative ways to reach  some of the 11 million people who do not use  digital technology.