Outcome of the 2021 GP Patient survey
On 8 July NHS England announced the results of the 2021 GP Patient Survey, which provides insights on patients’ experience of primary care services, including access to these services.
On 8 July NHS England announced the results of the 2021 GP Patient Survey, which provides insights on patients’ experience of primary care services, including access to these services.
From 22 April – 12 May the National Association for Patient participation ran a nation-wide survey, asking both our members and the general public to share the concerns and issues they are facing within primary care.
Our PPG volunteers, plus some from a sister PPG, plus some unaffiliated volunteers have supported Red House PPG with vaccination clinics since they started in December. So far we have supported the surgery for 31 week’s worth of clinics, providing nearly 4,000 hours of support.
On 12 May 2021, NHS Digital launched its “Improved Collection of GP Data” programme by issuing a data Provision Notice to GPs. The purpose of this new programme is to use primary care data to better plan healthcare services and provide insights into medical research.
The past year certainly gave us all challenges; the first one was learning to use Zoom to keep in touch, have committee meetings, etc! Along with all other leaflets and items in our Practice’s Reception area, the PPG table had to be cleared, but we were given a new, glass fronted display board, and allowed access to keep news coming for those patients visiting the Practice – mostly information on the many on-line activities springing up, such as talks, health advice, and help with IT access.
Determined to set up a Patient Participation Group, we decided we needed support. As such, we applied for membership of NAPP and paid the joining fee ourselves. This was money very well spent. A small but committed working group of patients are now better informed by NAPP’s very helpful guidance. We are again fired with enthusiasm and have succeeded in setting up a meeting with an enlightened partner of the practice and the practice manager.
When we first locked down, we asked our practice manager how we could help. Through our Facebook page we kept our patients informed on the new booking systems in place. We also used the Facebook page to keep people updated with the latest evidence related Covid information as well as any information the practice needed to promote as things changed and the pandemic wore on.
Our Practice
Our practice operates from two sites serving a total of around 13,000 patients. We are lucky that as a teaching practice, it has had the opportunity to recruit some of the best clinicians and support staff and generally receives very positive reviews from patients for the services provided.
As part of Patient Participation Group Awareness Week we are sharing the stories, experiences and insights from our Member PPGs.
The following survey results have been shared by the Weymouth & Portland GP Patient Participation Groups (PPG), whose Chairs wanted to give patients a stronger voice throughout Covid-19. In doing so they could better understand their patients’ circumstances and how best to use GP resources throughout the pandemic.
Whitewater Health PPG has eleven members with a variety of backgrounds and skills. The Practice (18,000 patients) is based on two sites in North Hampshire.
We have an excellent relationship with the Practice. The Practice Operations Manager and GP attend every PPG meeting.