When we first locked down, we asked our practice manager how we could help. Through our Facebook page we kept our patients informed on the new booking systems in place. We also used the Facebook page to keep people updated with the latest evidence related Covid information as well as any information the practice needed to promote as things changed and the pandemic wore on.
Our Practice
Our practice operates from two sites serving a total of around 13,000 patients. We are lucky that as a teaching practice, it has had the opportunity to recruit some of the best clinicians and support staff and generally receives very positive reviews from patients for the services provided.
Patient Participation Group Awareness Week is fast approaching – let’s work together to share the critical role PPGs play within primary care.
N.A.P.P.’s role is centred around listening to the concerns of patients, understanding the issues they are facing within primary care and escalating this to ensure the patient voice remains at the heart of local, regional and national decision making. As such, we have developed a short survey to gather feedback from our members and the public to understand the most important policy priorities impacting patients in primary care.
N.A.P.P. was delighted to see the recent letter published in the BMJ by Joan Woolard. This personal insight provides a brief history of Patient Participation Groups and the impact they could have on the NHS, if used effectively.